Privacy Policy for Lovecouplet

1. Introduction
Welcome to Lovecouplet. We are committed to protecting your personal data and privacy. This policy outlines how we collect, use, and protect your information.

2. Information We Collect

• Personal Information: Name, email address, phone number, shipping/billing address, and payment details. Payments are processed securely through our payment provider — we do not store your full card details.
• Personalization Content: Names, dates, photos, and custom text you submit to personalize your order.
• Browsing Information: IP address, browser type, pages visited, and time spent on the site, collected via cookies and analytics tools.
• Order Information: Items purchased, order dates, and purchase history.

3. How We Use Your Information

• To process and fulfill your order, including reproducing your Personalization Content for production.
• To communicate with you about your order, account, or customer service needs.
• To send promotional emails or SMS (you can opt out anytime).
• To prevent fraud and protect the security of our website.
• To improve our website and services.

4. How We Share Your Information
We do not sell or trade your personal information. We share information only with trusted service providers who help us operate our business and fulfill your order, including our e-commerce platform, payment processor, and service providers involved in producing and shipping your order. These providers are only permitted to use your information to perform services on our behalf and must keep it confidential.

5. Data Security
We implement security measures to protect your personal information when you place an order or submit information on our site. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention
We retain your order and Personalization Content for as long as needed to fulfill your order, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time, subject to Section 6 below.

7. Your Rights
Depending on where you live, you may have the right to:

• Access a copy of the information we hold about you.
• Correct inaccuracies in your information.
• Delete your personal data.
• Opt out of the sale or sharing of your data (we do not sell data) or of marketing communications.

To exercise these rights, contact us via our online chat.

8. International Orders
We ship to the United States, United Kingdom, Canada, Australia, Albania, and Andorra. If you order from outside the U.S., your information will be transferred to and processed in the U.S. and by our fulfillment partner as needed to complete your order.

9. Cookies
We use cookies to enhance your experience, remember your preferences, and gather information about site visits. You can control cookies through your browser settings.

10. Children's Privacy
Our website is not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy on our website.

12. Contact Us
If you have questions regarding this Privacy Policy, contact us via our online chat.