Refund Policy for Lovecouplet

1. Order Changes & Cancellations
Need to fix a typo, update personalization, or cancel? Contact us within 24 hours of placing your order. If fulfillment hasn't started yet, we'll make the change or cancel your order for a full refund. Once fulfillment has begun, we're unable to make changes or cancel, since production is already underway.

2. Custom Orders — No Returns or Exchanges
Since each item is personalized and produced to order, we're unable to accept returns or exchanges for reasons like changed mind, sizing/color preference, or errors in personalization submitted by the customer.

3. Damaged or Defective Items
If your order arrives damaged or with a production defect, we'll make it right:

• Time frame: Contact us within 7 days of your delivery date.
• What to send: Photos of the issue and your order number.
• Resolution: We'll arrange a replacement or refund — no hassle, no return shipping required.

4. How to Reach Us
Contact our team via our online chat or email us at hello@lovecouplet.com with your order number and photos, and we'll take it from there.